Server Monitoring & Management, Support & Maintenance

Preventive Maintenance

The Tierix technology platform has built-in advanced server monitoring and diagnostic tools, an ahead-of-the-curve knowledge base to determine monitoring priorities, and a well-trained staff of IT Professionals to watch alerts and categorize them into Critical and Non-Critical events and conduct detailed analysis to solve the problem. Last but not least, Server Care provides remote and on-site remediation services.

The goal is to prevent downtime by keeping your server infrastructure running by eliminating issues before they affect your users.

Our tools give us the ability to monitor event logs, keep track of up-time, and get real-time alerts if the server reports an issue. Problems are resolved remotely and quickly, and if need be, a technician will be dispatched. As a TIERIX-powered client, your IT Infrastructure is our priority.

Proactive Monitoring

Tierix provides 24/7/365 visibility with Remote Monitoring and Management of Servers – including applications designed for Small to Medium Size Businesses (SMBs). Tierix watches Server alerts, filters the data, conducts problem analysis and remediates the issues remotely and on-site on a best effort basis. Upon receiving a Critical Alert, the Tierix NOC team looks into the provisioning system and notifies your server team about its occurrence within minutes.

Our experts will then analyze the cause of the problem and resolve the issue. All of this is done without the intervention of your staff. As a result, your staff will be more productive because our service allows them re-focus their efforts on your business, instead of chasing IT problems.

Administrative Protection

Our NOC conducts checks to ensure anti-virus signatures are updated on servers at regular intervals. Tierix’s Managed Server plan program also comes bundled with anti-virus network edition, if desired.

White and Blacklisting of Security Patches

Tierix services include White and Blacklisting of critical Microsoft (OS & application) security patches. The NOC carries out multiple proactive preventive daily and weekly checks, reducing chances of failure.

Policy Administration

To optimize your internet network infrastructure, Tierix Managed Server plan includes Active Directory Administration and Policy Management. Network Policies and File/Folder Permissions are managed based on pre-established protocols, ensuring the internal security your business relies on.